· * Easy Access: Customers can easily and quickly access the support team when they have an problem that needs to be addressed with a simple phone call to our office 800-2GETAIR or 951-688-3524.
· * Fast Response Time: Magnolia’s service personnel are empowered to respond quickly to customer issues, get the right people working on the problem, and to communicate with the customer.
· * Quick Resolution: Many of the calls to our customer support center are resolved within an hour of the reporting the problem. We are committed to resolving customer issues rapidly.
· * Timely Follow-up: Once an issue addressed or a problem resolved, our support personnel or account manager will contact our customer insure they are fully satisfied and to check the status and ask how it was resolved.
· * Collaboration: Magnolia also frequently collaborates with its customers to help to determine its development path. Magnolia’s customers are important in determining the new functionality that we develop or area for enhancement.
Magnolia’s customer support team assists customers with questions on how to use the tools and provides clarification. Magnolia’s team is composed of personnel who have experience using the latest and oldest available equipment and are experienced in addressing common customer issues and concerns.
